Payments for Sevenfixes are processed by Paddle, our reseller and Merchant of Record, so Paddle also processes every refund.
14 days, full refund
If you are not happy with a payment, ask for a refund within 14 days of it and you get the full amount back. This applies to the first payment and to each renewal, monthly or yearly. Your statutory rights as a consumer in the EU, the UK or elsewhere are not affected.
Cancelling is not the same as a refund
- Cancelling stops the next renewal. Your plan keeps working to the end of the period you paid for, then the site moves to the free plan. Cancel from the billing page in the app.
- A refund returns a payment you already made. Ask for it as below; the paid plan then ends.
How to ask for a refund
- Find your order at paddle.net using the email on your receipt, and ask for a refund there; or
- write to [email protected] with the email on your account and the date of the payment.
We answer within 2 business days. Once the refund is approved, Paddle sends the money back to the original payment method; your bank or card issuer may take a few more business days to show it.
VAT
Paddle adds VAT or sales tax where it applies. If you are a business and forgot to add your VAT number at checkout, Paddle can refund the VAT once you provide it, within 60 days of the payment.
Abuse
We may refuse a refund when the policy is clearly being abused, for example repeated sign-up, pay and refund cycles. That never affects your statutory rights.